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As a small family business, we are here to help. Let us know if you need assistance downloading one of our digital products, can't find what you're looking for, I have questions about our products or services, or just want to chat. We appreciate you!

FAQs

Frequently Asked Questions

Q: Do you offer refunds on Digital Products?

Due to the downloadable nature of digital products we are unable to offer refunds on any digital products.

After the completion of your payment, the files will be available for download in the email you provided during checkout. Please refresh your email and search or spam before reaching out about receiving the files.

Q: Am I able to share, resell or distribute any of your digital products?

You MAY NOT redistribute any downloadable files from Lemon Drop Acres or claim the item as your own for resale. You CANNOT deconstruct the items, words, graphics, or combine with other items to repackage or resell.
 
All copyrights and all intellectual rights are retained by Lemon Drop Acres LLC.

Q: How will I receive my files?

After the completion of your payment, the files will be available for download in the email you provided during checkout. Please refresh your email and search or spam before reaching out about receiving the files.

Q: Help! I canโ€™t open my files!

Our digital products come in a few different files, including image files such as PNGs, JPEGs, and WEBPs, PDF files in PDF format, and links to digital repositories for multi-file products. All of the image formats we use can be opened using the standard image viewing application provided by your operating system (Photos on Windows or Preview on MacOS). Our PDF files can be opened in any standard PDF viewer, including Adobe Acrobat or any standard Web Browser. All links to digital repositories can be opened in your web browser of choice in order to download individual files.

We recommend opening all of the files from our digital downloads on a computer rather than on a mobile phone to ensure compatibility, however most of the files we provide should be able to be opened on most modern smart phones. If for any reason you find that you aren't able to open one of the files you received from a digital product purchase, please reach out to our support team immediately, and they will provide you with further troubleshooting steps.

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